The Ratlam Railway Division is providing essential goods and medical assistance to passengers on board trains. This initiative, facilitated through the Rail Madad app, Twitter, and TTE calls, has helped over 700 passengers in the past three months. The division prioritizes medical assistance, followed by items like milk and diapers, and...
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then travel essentials like mobile chargers and earphones. Passengers are charged for the goods and services provided. The division also monitors requests closely, with a particular focus on health-related issues, especially for women and children. This service has been well received by passengers, with the Ratlam division receiving an excellent rating for passenger satisfaction across the Western Railway zone. In July alone, 237 passengers utilized the service, with requests ranging from medical assistance to diapers and even a three-liter supply of warm cow's milk.